Privacy Policy for Kinnow

Effective Date: 26-04-2025

This Privacy Policy outlines how Kinnow Daily Foods LLP (“Kinnow”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information through its mobile application “Kinnow” and its website www.kinnowdaily.com (collectively, the “Platform”).

This document is an electronic record published in accordance with the Information Technology Act, 2000 and rules thereunder and does not require any physical or digital signatures.

1. Information We Collect

Personal Information: Includes your name, phone number, delivery address, email ID, gender, age, and any other information you provide voluntarily.
Payment Information: Includes your UPI ID, card details, or other payment instrument details processed via secure third-party gateways.
Transactional Data: Details about orders placed, skipped meals, feedback, refund requests, and support queries.
Location Data: Pin-pointed GPS-based delivery locations when permission is granted via the App.
Device and Usage Data: May include IP address, browser/device type, operating system, access times, and referring URLs.
Cookies and Tracking: We use cookies and similar tracking technologies to personalize your experience and improve our services.

2. How We Use Your Information

To deliver meals and manage subscriptions
To verify payments and process transactions
To improve customer service and product offerings
To analyze trends and usage data
To send alerts, updates, and marketing communications
To comply with applicable laws and enforce legal terms

3. Data Hosting and Storage

All data is securely hosted on Amazon Web Services (AWS) servers. We use MongoDB as our primary database for storing customer, order, and delivery information. Both AWS and MongoDB comply with international data protection standards.

4. Sharing of Information

We do not sell or rent your personal data. We may share information:

With delivery partners and logistics providers
With secure payment processors for transaction handling
With analytics or marketing partners (aggregated, non-identifiable)
With regulatory or legal bodies if required by law

5. Data Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your data. However, no platform can guarantee 100% security. You are responsible for safeguarding your login credentials.

6. User Rights

Access and update your profile
Request deletion of your account and data
Opt out of marketing communication

Requests can be made via support@kinnowdaily.com.

7. Retention Policy

We retain your data as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Upon account deletion, we will either anonymize or delete your data.

8. Third-Party Services and Links

The Platform may contain links to third-party services. We are not responsible for the privacy practices of such external platforms. Please review their privacy policies before sharing your data.

9. Children’s Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the App or Site. Your continued use of the Platform constitutes your acceptance of the revised policy.

11. Grievance Redressal

If you have concerns about your data privacy, contact:
Email: support@kinnowdaily.com
Response Time: Within 48 hours
Resolution Time: Within 30 days